Frequently Asked Questions

Discover everything you need to know about shopping with IfSohoNewYork.

What is your shipping policy?

We offer standard and expedited shipping across the United States and internationally. Orders are typically processed within 1-2 business days, and tracking information is sent via email immediately upon dispatch.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery, provided the items are in their original condition with all tags attached. Please visit our Returns Portal to start a request.

Are your products true to size?

Most of our curated fashion pieces follow standard US sizing. However, since we carry various designers, we recommend checking the specific size guide located on each product page for the most accurate fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our 'Track Order' page or the carrier's website to see real-time updates.

Do you offer international shipping?

Yes, IfSohoNewYork ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.